Question 1

Is the quote really free? Will you pressure me to book?

Accepted Answer

It is completely free and there is no obligation whatsoever. Tom or Joe visits the site, talks through the works, and sends you a fixed written price with every item listed so you can see exactly what you are paying for. We follow up once to check it arrived, then leave the decision with you. No hard sell, no repeat calls, no discount that expires at midnight.

Question 2

Do I need to pay anything up front?

Accepted Answer

On most jobs you pay nothing until the work is finished and you are happy with it. On larger projects such as a new build or a full extension, where we are ordering materials and booking trades, we agree a staged payment schedule in writing before we start, so you always know exactly what is due and when. We never ask for cash up front.

Question 3

How quickly can you come out?

Accepted Answer

For an urgent issue we aim to be with you as quickly as we can. For planned work and free quotes we are usually on site within a few working days, agreeing a definite time on the first call rather than giving you a vague window.

Question 4

Do you handle planning permission and building control?

Accepted Answer

Yes. We coordinate with architects and structural engineers, submit planning applications where needed, and work to building control sign off throughout. We manage the approvals process so you do not have to, and keep you informed at every stage.

Question 5

How long does an extension or loft conversion take?

Accepted Answer

A single storey rear extension typically takes around 8 to 12 weeks on site depending on size and finishes, and a loft conversion usually 4 to 6 weeks. A new build is programme managed from foundations to handover. We give you a realistic timeline in your written quote and keep you updated as we go.

Question 6

Can you work from my own architect's drawings?

Accepted Answer

Absolutely. We are happy to price and build from your own architect's plans, or we can recommend trusted local architects and structural engineers we have worked with for years.

Question 7

What roofing work do you carry out?

Accepted Answer

All aspects of pitched and flat roofing, including repairs, full re roofs and roof replacements, leadwork, chimney work, and roofline. Whether it is a small repair or a complete new roof on an extension or new build, our in house team handles it.

Question 8

Do you do brickwork, garden walls and repointing?

Accepted Answer

Yes. We carry out matching brickwork, new garden walls, repointing and general masonry repairs across Newcastle and the North East, finished to match the existing property as closely as possible.

Question 9

Can you handle external works like paving and landscaping?

Accepted Answer

Yes. Driveways, paving, landscaping and external works are all part of our full service, so your project is finished properly inside and out by one accountable team.

Question 10

Are you fully insured?

Accepted Answer

Yes. We carry full public liability and employer's liability insurance on every job, large or small, and we are happy to email the certificates across before any work starts.

Question 11

Who actually carries out the building work?

Accepted Answer

We do. J T Cuthbert Ltd is a family run business led by Director Tom Cuthbert, with Joe Cuthbert as site manager. We use our own trusted, time served trades, and we do not ship in random subcontractors from elsewhere.

Question 12

What areas do you cover?

Accepted Answer

We are based in Newcastle upon Tyne and cover pretty much the entire North East for construction, including Newcastle, Gateshead, Tynemouth, Sunderland, Durham, Northumberland and surrounding areas. We will also work nationally for the right project and price, and our home and commercial cinema work takes us nationally and internationally.

Everything homeowners ask us.

Quotes, Surveys and Pricing

Extensions, Lofts and New Builds

Roofing, Brickwork and External Works

Company and Insurance

Get your free, no obligation quote today.