Legal
Terms of Service
Last updated: October 2026 · J T Cuthbert Ltd
1. Service Agreement & Fixed Written Quotes
These terms govern the new builds, extensions, loft conversions, roofing, joinery, plastering and commercial construction services provided by J T Cuthbert Ltd ("we", "us"). Before work begins, we provide a fixed written quote detailing the scope of work and price. Once agreed, that price is fixed and does not change unless you request a documented change in writing.
2. Pricing & Payment Terms
On most jobs you pay nothing until the work is finished and you are happy with it. For larger projects such as a new build or full extension, where we are ordering materials and booking trades, a staged payment schedule is agreed in writing before work commencing. We never ask for cash in advance.
3. Quality Workmanship & Repeat Custom
Our reputation is built on quality work and word-of-mouth repeat business. We do the job properly first time, and we stand behind our workmanship. If something is not right because of the way we carried it out, we return and put it right.
4. Cancellations & Rescheduling
You may cancel or reschedule a booked site visit or works by giving notice by phone or email. In cases of severe adverse weather, we may safely reschedule external works for operative safety and property protection.
5. Public Liability & Insurance
We maintain comprehensive public liability and employer's liability insurance on all worksites, large or small. Insurance certificates can be provided upon request before any work starts.
6. Dispute Resolution
We pride ourselves on customer recommendations and good reviews. If you are dissatisfied with any aspect of our service, please contact Director Tom Cuthbert directly so we can inspect and resolve the issue immediately.
7. Governing Law
These terms and all construction contracts are governed by and construed in accordance with the laws of England and Wales.
Get your free, no obligation quote today.
Pick up the phone or fill in the form and Tom or Joe Cuthbert will call you back the same day. Fixed written price, never an hourly estimate.
Monday to Friday, 8am to 4:30pm · Free site visit across Newcastle upon Tyne and the North East